Call centre outsourcing: dedicated agents at €9 per hour

It means an external team answers and makes calls on your behalf, under your brand and with your scripts. DON Call runs inbound lines such as customer service and order hotlines, and outbound work such as lead qualification and follow-ups, logging every call in your CRM.

You brief us on your offer, customers and tone; we write scripts with you, train the agents and set up routing and CRM logging. A short pilot on part of your calls comes next, then the full line goes live with regular quality reviews and reports.

At DON Call, a flat €9 per hour per dedicated agent, net. Full time (8 hours, 5 days) is about 173 hours a month, or €1,560. Your quote confirms the terms.

Inbound means answering the calls your customers make: support, orders, bookings and complaints. Outbound means calling out: qualifying leads, setting appointments, running surveys and following up after a purchase. DON Call handles both at the same hourly rate.

Cover without building a phone team: you add agents for peaks, evenings or another of our working languages (English, German or Polish) without recruiting and training them yourself. Scripts, quality reviews and reporting come with the service, and the hours can follow your call volume as agreed in your quote.