Live chat outsourcing with dedicated agents at €9/hour

Live chat support is real-time customer service in a chat window on your website, shop or app. A trained person reads each message and replies in the conversation, so visitors get an answer while they are still on the page. With DON Chat, dedicated agents run that chat in your brand voice, inside your own help desk.

A live chat agent is the person who answers your customers in the chat window. They greet visitors, answer product and order questions, solve simple problems and escalate complex cases to your team with the full context. DON Chat agents are trained on your product and work to your playbook and saved replies.

At DON Chat, a flat €9 per hour per dedicated chat agent, net. Full time (8 hours, 5 days) is about 173 hours a month, or €1,560. Evening, weekend and shift coverage is confirmed in your quote.

Neither wins on its own, because they do different jobs. A chatbot answers routine questions instantly and around the clock, while a live chat agent handles anything that needs judgement, such as complaints, refunds or a hesitant buyer. DON Chat can set up simple bot flows for routine questions, with a person always one step away.

Typical examples are answering questions about products, sizes or prices before a purchase, tracking orders, handling returns and refund requests, helping with log-in or account problems, and booking appointments. DON Chat covers these on website and shop chat, WhatsApp, Instagram and Facebook Messenger, and passes qualified leads to your sales team.